What is ISO 37002 Whistleblowing Management Systems Standard for?

The ISO Whistleblowing Standard provides guidelines to assist organisations in creating whistleblowing management systems based on trust, impartiality, and protection principles. The guidelines are adaptable, and their use will vary with the size, nature, complexity and jurisdiction of the organisation’s activities. The guidelines can assist an organisation in improving its existing whistleblowing policy and procedures or complying with applicable whistleblowing legislation.

The ISO Whistleblower Guidelines provide advice to organisations for establishing, implementing, maintaining and improving a whistleblowing management system, with the following outcomes:

  • Encouraging and facilitating reporting of wrongdoing
  • Ensuring reports of wrongdoing are dealt with in a proper and timely manner
  • Improving organisational culture and governance
  • Supporting and protecting whistleblowers and other interested parties
  • Reducing the risks of wrongdoing

What are the ISO whistleblower guidelines intended to address?

The ISO Whistleblower Guidelines give principles for establishing, implementing and maintaining an effective whistleblowing management system based on the principles of trust, impartiality and protection in the following four steps:

  • Receiving reports of wrongdoing
  • Assessing reports of wrongdoing
  • Addressing reports of wrongdoing
  • Concluding whistleblowing cases.

The ISO Whistleblower Guidelines are generic and intended to be applicable to all organisations, regardless of type, size and nature of activities, and whether in the public, private or not-for-profit sector. You can easily adjust the programme that you are building based on your organisation’s needs.

Why implement a whistleblowing program based on ISO 37002?

ISO 37002 can be used by any organisation, regardless of its size, its sector, or how it is organised. Organisations will be able to solve many more problems that otherwise might escalate, avoiding harm to the organisation and its stakeholders. It’s also a new way to look at your organisation’s culture.

The proposed ISO 37002 Management Systems Standard will serve the purpose of:

  • Guiding organisations establish coherent whistleblowing frameworks that create protective environments, confidently report wrongdoing and address concerns swiftly and appropriately.
  • Helping build trust between an organisation and its stakeholders, including staff.
  • Responding to concerns about reporting and dealing with wrongdoing given the increasing number of cases reported publicly.
  • Supporting good governance and transparency. The intention is that ISO 37002 will be used as a stand-alone document. Equally, the proposed standard could be used with other standards, such as organisational governance and anti-bribery, compliance and other management systems.
  • Guiding organisations to foster a culture of transparency, in which people are confident to report concerns of wrongdoing.

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